1. Introduction
Between Systems (“we”, “us”, or “our”) is committed to protecting your privacy and complying with the Privacy Act 2020 of New Zealand. This policy explains how we collect, use, disclose and protect personal information obtained through our website and in the course of providing our services.
2. Information We Collect
We may collect personal information from you when you:
- Contact us via email, phone or our website
- Engage us to provide consulting or technical services
- Subscribe to a mailing list or newsletter
- Visit our website (through analytics tools)
This may include:
- Your name and contact details (email, phone, company)
- Business-related information you provide when engaging our services
- Any other personal information you voluntarily provide
We do not actively collect sensitive personal information or store passwords, payment card numbers or health data.
3. Use of Personal Information
We use the personal information we collect for the following purposes:
- To communicate with you
- To provide and invoice for our services
- To improve our website and services
- To comply with legal obligations
We will not use your personal information for any purpose that is not directly related to your interaction with us, unless we are required or permitted to do so by law.
4. Disclosure of Personal Information
We may disclose your personal information to:
- Service providers who assist us in operating our business (e.g. cloud storage, invoicing platforms, email providers)
- Third parties where disclosure is required by law or with your explicit consent
We do not sell or rent your personal information to third parties.
5. Data Storage and Security
We store personal information securely using reputable cloud-based systems (e.g. email, document storage, invoicing tools). We take reasonable steps to protect your information from unauthorised access, loss or misuse.
However, no data transmission over the internet can be guaranteed as fully secure. We encourage you to contact us directly if you have any concerns.
6. Access and Correction
You have the right to request access to, or correction of, any personal information we hold about you. To do so, please contact us using the details below.
7. Cookies and Analytics
Our website may use cookies and third-party analytics tools (e.g. Umami) to help us understand visitor behaviour and improve our content.
You can control or disable cookies through your browser settings. Data collected via analytics is aggregated and does not personally identify you.
8. Links to Other Sites
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.
9. Changes to This Policy
We may update this policy from time to time to reflect changes to our practices or legal obligations. The latest version will always be available on our website.
10. Contact Us
If you have any questions about this policy or your personal information, please contact privacy@between.systems.