1. Acceptance of Terms

These Terms of Service (“Terms”) govern the use of this website and the provision of consulting services by Between Systems (“we”, “us”, “our”). By using this website or engaging our services, you agree to these Terms.

2. Scope of Services

We offer technology consulting and related services, which may include:

  • Strategic advisory and readiness assessments
  • Integration and automation
  • Systems audit and support
  • Technical documentation and training
  • Web development and data solutions
  • Other agreed IT-related work

3. Engagement and Payment

Work may be billed hourly, by retainer, or at a fixed price, as agreed in writing. The minimum billable unit for hourly work is 15 minutes.

Invoices are due within 7 days. Late payments may incur a fee of $20 NZD per 30-day period. Reimbursable expenses must be pre-approved and are invoiced separately. We are not GST registered.

4. Confidentiality and Data Handling

We respect the confidentiality of client data. Any access to systems or information will be used only to deliver agreed services and protected with reasonable safeguards.

Please see our Privacy Policy for more details.

5. Intellectual Property

We retain ownership of intellectual property we create. Upon full payment, clients are granted a licence to use deliverables internally. Redistribution or resale requires written permission.

6. Liability and Warranties

We deliver services with reasonable skill and care, but cannot guarantee specific results. Our liability is limited to the amount paid for services in the preceding 6 months. We are not responsible for indirect or consequential loss.

7. Termination

Either party may end a service engagement at any time by written notice. Any completed work must be paid for up to the termination date.

These Terms are governed by the laws of New Zealand. Disputes shall first be resolved through good-faith negotiation, followed by mediation or arbitration if necessary.